Business Acumen |
- Goal-directed, persistent, driven to achieve objectives (sets direction)
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- Identifies and pursues resources needed to improve performance (allocate resources)
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- Understands and applies ethical business and financial principles
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- Accurately evaluates the implications of new information or events
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- Views problems from a business perspective, opportunity, investment, risks and anticipated results
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- Effects outcomes that set high standards for others
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Problem Solving & Decision Making |
- Works until the problem is solved
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- Develops creative solutions
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- Influences others in a way that results in acceptance, agreement or behavior change
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- Demonstrates decisiveness, doesn't procrastinate on decisions
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- Gets to the heart of a problem
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- Strengthens relationships through understanding and empathy
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Group Leadership |
- Delegates effectively
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- Encourages collaboration to achieve results (doesn’t allow non-team players to stay on the team)
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- Inspires others by recognizing and rewarding people for their work
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- Motivates and drives change in performance through coaching
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- Creates and sustains an organizational culture which encourages others to provide quality service
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- Instills accountability within his/her team (addresses inefficiencies)
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Self-Management |
- Effectively juggles handling multiple, often conflicting priorities/deadlines
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- Demonstrates ownership for own choices, actions, non actions, successes and failures
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- Shows mastery of job function, excels at his/her duties
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- Responds to workplace changes with flexibility and optimism
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- Receives both positive and negative feedback well
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- Assumes responsibility for self-development
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Professional Presence |
- Develops a reputation as a "go-to" resource sought out by others
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- Gains commitment by persuading, not by demanding
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- Commands the attention of an audience of one or many
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- Remains focused on guiding others towards most important objectives (ensure execution)
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- Creates a professional image that establishes and maintains credibility
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- Establishes influential contacts both inside and outside the company
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Communication |
- Creates and sells (verbally) a shared vision of values and goals (speaks to inconsistencies)
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- Negotiates to achieve win/win outcomes in dealings with others
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- Practices timely, proactive communication
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- Communicates and promotes ideas persuasively
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- Shapes the ideas of others and is capable of overcoming resistance
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- Demonstrates active listening by accurately receiving the intended message
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