Six Sigma Training Readiness Survey

Thank you for your time in completing this survey. At [Company] we are examining our human resources needs with regard to implementation of a Six Sigma Program, and exploring what can be done to provide our employees with the resources and materials you need in order to do your job most effectively. Building Six Sigma competencies will be a critical strategy for growth and planning. Thank you for your time and energy in making [Company] the best it can be!

    Leadership

    		 Strongly
    Disagree    		 Disagree Agree Strongly
    Agree
    1. Leadership defines current business operations.
    1. Leadership measures current business operations.
    1. Leadership analyzes current business operations.
    1. Leadership improves current business operations.
    1. Leadership controls current business operations.
    1. Leadership understands Strengths and Limitations of the company.
    1. Leadership works with process owners to continuously improve systems and processes.
    1. Leadership fosters the development of a common vision, and sets goals and values to achieve the vision.
    1. Leadership builds cohesive, results oriented teams committed to the organization.
    1. Leadership constantly works to eliminate waste, rework, redundancy or unnecessary
    1. Leadership is proactive in addressing customer concerns, questions and complaints.
    1. Customer satisfaction is tracked and reviewed as part of management policies.

    Business Operations

    		 Strongly
    Disagree    		 Disagree Agree Strongly
    Agree
    1. Current business operations are clearly defined.
    1. Current business operations are measurable.
    1. Current business operations are analyzed.
    1. Current business operations are improved upon per analyzing the operation.
    1. Current business outcome measures are clearly defined.
    1. All businesses processes are defined and properly mapped.
    1. Business Operations maximizes equipment uptime and optimizes cycle time.
    1. Business Operations maximizes the speed and accuracy with which inventory and materialsare supplied.
    1. Business currently uses Best Practice methods throughout business operations.
    1. Operational goals are clearly defined.
    1. Constantly solicits and implements subordinate's ideas for new changes and improvementsto the product/serviceline.
    1. Problem solving teams have a recognized leader who masters the methodology and tools and has the abilitytoprovide guidance and support.

    Customers

    		 Strongly
    Disagree    		 Disagree Agree Strongly
    Agree
    1. The most important attributes addressed by the customer are addressed when designing a product/service?
    1. Customers are included in the benchmarking teams, product design (i.e. DFSS) teams, or pilot projects?
    1. The End-user of the product is kept in mind when developing a product.
    1. Is Voice of the Customer (e.g. survey, e-survey & focus groups) being collected for desired improvements or innovations?
    1. Do you have a corrective action system in place for quantifying and addressing improvement areas where customer requirements are not beingmet?
    1. Company ensures that the product/service line represents an excellent value to the customer.
    1. Multiple channels open to the customer at many levels in your organization (e.g. face-to-face meetings, surveys, letters of complaint, callcenter)?
    1. Company immediately takes responsibility and corrects whatever outcomes not achieved by customer standards.
    1. Companies Products / Services are delivered on time and often ahead of schedule.
    1. Company responds to customer needs in minimum time possible.
    1. Company interacts with customers in a non-pressure type environment such as attending a professional or user conferences?
    1. Time is allotted to develop and grow a relationship with the customer in whom mutual trust and respect evolve from a thorough understandingof each other's industry and business.

    Employee Involvement

    		 Strongly
    Disagree    		 Disagree Agree Strongly
    Agree
    1. All key players (managers, engineers, technicians, supervisors, heads of departments) are well trained in the use of a common methodology for analysis and problem solving.
    1. All new employees are trained in the analysis methodology and problem solving tools.
    1. There is no fear of my manager/supervisor for speaking out about waste or when making suggestions for improvement in my department.
    1. Currently there is active employee development program at the company.
    1. Decisions in my department are made with the input from people who will be affected by the decision.
    1. I know how to use the basic process improvement tools for Quality implementation to improve my work processes.
    1. When something goes wrong in my department, management first looks at the way we do work, rather than at who caused the problem.
    1. My manager/supervisor encourages me to pursue continuous work improvements.
    1. My department works hard toward achieving 'continuous improvement' (improving our processes and services) in our daily endeavors.
    1. My manager/supervisor has high standards, yet still has realistic expectations of employees.
    1. Senior managers encourage participation in Quality Teams from all levels as part of their management style.
    1. I am interested in participating in Quality initiatives.



    Site Map