This form is used to help us develop a questionnaire to meet your needs. We have
a list of questions (shown below) from which you may choose or get some ideas about
the types of questions to ask on your survey. You are not limited to just the
items shown here. This list is displayed to give us a starting point in developing
your questionnaire.
You may use this form to tell us a little about the types of items you would like
included on your questionnaire. Please select the items you wish to include by checking
the box next to each item. Then when you are done, scroll to the bottom of the web page and press
the SUBMIT button to submit this request. We will receive the request and contact you if needed.
If you want to add additional items, you may do so by typing them into the box at the
bottom of this form.
Please tell us about yourself
The items shown below are organized into several dimensions. Please feel free to
pick as many items from each dimension as needed.
- Accountability
2062. Defines objectives and strategies to meet customer requirements and organizational goals and objectives.
1247. Acts like an owner when they make decisions.
1248. Can be counted on to do what they say they are going to do.
1249. Tackles issues head on and finds solutions.
1250. Takes ownership of mistakes and learns from them.
2063. Identifies and addresses areas of weakness that may affect organizational performance.
2064. Keeps informed of performance through face-to-face meetings, written communications, analytical reports, and performance measures.
2065. Keeps supervisor informed of progress, issues, and potential problems.
2066. Maintains a cost/effective balance of controls and risk-taking to ensure effective and efficient operation within budget.
2067. Manages performance to achieve expected results.
2068. Takes full responsibility for results.
- Achievement
1251. Accepts setbacks and challenges as improvement opportunities
1253. Complete work to a high technical standard
1254. Complete work to given time frame and to budget
1255. Demonstrates a well-organized and timely approach to achieve desired results
1256. Follows-up and takes aggressive action; acts like an "owner" when goals are not met to ensure better results in the future.
1257. Makes a plan for getting things done and drives execution of the strategic plan, actively supporting or leading initiatives to closure.
1258. Promotes secure and appropriate system accessibility
1259. Schedules time for self and others to optimize high priority and long term actions. Monitors progress towards business goals.
1260. Set high standards in their performance
1261. Systematically works to improve the organization
- Action
323. ...is not afraid to take corrective action when necessary.
324. ...makes effective decisions, even when under pressure.
325. … effectively makes decisions
326. … positively motivates & supports others to gain skills
327. … positively motivates others to achieve or exceed goals
328. Displays high energy and enthusiasm on consistent basis.
329. Drive and mobilizes others progress toward goals.
330. Exhibits personal ambition and drive but not at expense of others.
331. Exhibits personal ambition and drive.
332. Seeks and utilizes opportunities for continuous learning and self-development.
333. Will do whatever it takes (within reason) to get the job done.
334. Works across organizational lines and boundaries to attain goals.
335. Works quickly when faced with difficult problems.
- Adaptability
1262. Ability to recognize the potential benefits of change, and create an infrastructure which supports change.
1263. Develops insights and applies innovative solutions to projects and problems.
1264. Flexible and open to new ideas and encourages others to value change.
1265. Learns from personal experiences and/or mistakes.
1266. Performs a wide range of tasks, responds to changes in direction and priorities and accepts new challenges, responsibilities, and assignments.
1267. Recognizes and implements changes to enhance efficiency and effectiveness.
1268. Willing to change ideas or perceptions based on new information or contrary evidence which is presented.
- Administrative Skill
1269. Able to develop, justify and present a budget.
1270. Completes reports on-time.
1271. Enthusiastic about taking on challenging projects.
1272. Implements and uses performance measures.
1273. Takes responsibility for decisions.
- Analytical
336. Able to interpret financial data, reports, balance sheets, and cash flow analysis.
337. Analyzes issues and reduces them to their component parts.
338. Asks the "right" questions to size up or evaluate situations.
339. Can effectively interpret and analyze data.
340. Identifies patterns in conflicting information, events, or data.
341. Identifies patterns in conflicting information, events, or data.
342. Is comfortable working with numbers and data.
343. Selects the appropriate techniques for analysis.
344. Understands complex issues and problems.
1274. Actively seeks constructive feedback from others.
1275. Analyzes data and information from several sources and arrives at logical conclusions.
1276. Connects experiences, analyzes the facts and spots issues across a wide array of legal and business issues to see patterns and draw conclusions not readily apparent to others.
1277. Evaluates the integrity and comparability of data and identify existing gaps.
1278. Identifies the part of the business value chain that is affected by a particular decision or action, diagnoses the situation, and prioritize what needs to be done and who needs to be involved.
1279. Organizes information for decision making.
1280. Recognizes areas of missing data and suggests other ways to obtain the needed information.
1281. Recognizes patterns, draws logical conclusions, and makes recommendations for action.
1282. Understands the connectivity of conflicting goals - present & future, cross-functional.
2069. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.
2070. Approaches a situation or problem by defining the problem or issue; determining its significance; collecting data; using tools such as flow charts, Pareto charts, fish diagram, etc. to disclose meaningful patterns in the data; making inferences about the meaning of the data; and using logic and intuition to arrive at conclusions or decisions.
2071. Carefully weighs the priority of things to be done.
2072. Identifies a set of features, parameters, or considerations to take into account, in analyzing a situation or making decisions.
2073. Identifies many possible causes for a problem.
2074. Makes a systematic comparison of two or more alternatives.
2075. Notices discrepancies and inconsistencies in available information.
2076. Sees most of the forces, events, entities, and people that are affecting (or are being affected by) the situation at hand.
2077. Weighs the costs, benefits, risks, and chances for success, in making a decision.
- Attitude
1283. Builds open and trusting relationships.
1284. Contributes to a positive and fun work environment.
1285. Shows by their actions that they trust in the positive intentions of others.
1286. Treats all people fairly and with respect.
1287. Visibly supports and encourages diversity in style and background.
1288. Works to eliminate unnecessary work or barriers that get in others' way.
- Bias for Action
1289. Coach others to foster an environment which can adapt quickly and willingly to rapid change.
1290. Completes work on time
1291. Converts the strategic plan into action
1292. Conveys a sense of urgency about addressing problems and opportunities
1293. Displays high energy and enthusiasm on consistent basis.
1294. Drive and mobilizes others progress toward goals.
1295. Effectively makes decisions
1296. Encourages risk taking and experimentation to improve performance
1297. Exhibits personal ambition and drive.
1298. Identifies ways to simplify work processes and reduce cycle times
1299. Is concerned about getting things done on time and within budget
1300. Is not afraid to take corrective action when necessary.
1301. Makes effective decisions, even when under pressure
1302. Motivates others to achieve or exceed goals
1303. Positively motivates & supports others to gain skills
1304. Positively motivates others to achieve or exceed goals
1305. Projects a "can-do" attitude when interfacing with peers, subordinates and customers(especially during difficult and challenging times).
1306. Responds quickly to tough "people issues" when dealing with internal or external customers.
1307. Seeks and utilizes opportunities for continuous learning and self-development.
1308. Sets priorities for his/her action and initiates timely action
1309. Supports others to gain skills
1310. Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve.
1311. Works across organizational lines and boundaries to attain goals.
1312. Works quickly when faced with difficult problems.
- Business
345. Able to align resources to meet the business needs of the company.
346. Anticipates marketplace opportunities and supports speed to market.
347. Keeps informed of current income and expenses.
348. Maintains a focus on the 'bottom line' and profitability.
349. Understands and applies business and financial principles.
350. Understands how strategic choices are impacted by cost of capital.
351. Understands impacts of domestic & global market events & issues.
352. Understands the costs, profits, markets, and added value of issues.
353. Uses sound business judgement when making decisions.
354. Views problems from a business perspective, opportunity, investment, risks, and anticipated results.
1313. Able to align resources to meet the business needs of [Company].
1314. Asks the 'right' questions to size up or evaluate situations.
1315. Can effectively interpret and analyze data.
1316. Understands complex issues and problems.
- Business Acumen
1318. Able to align resources to meet the business needs of the company.
1319. Acts decisively to frequently changing and uncertain external market.
1320. Anticipates marketplace opportunities and supports speed to market.
1321. Applies the knowledge of work processes to influence the achievement of business goals
1322. Coach others to foster an environment which can adapt quickly and willingly to rapid change
1323. Considers business models from outside the organization to help drive the market’s success using different approaches
1324. Considers external and internal environmental factors when providing advice and solutions to problems.
1325. Considers impact of actions on other areas of the organization.
1326. Demonstrate sound commercial awareness
1327. Demonstrates an understanding of appropriate R&D, Area, and Market resources to utilize for specific needs
1328. Demonstrates an understanding of the hospital in its entirety and works to achieve results across disciplines, departments, and functions.
1329. Demonstrates knowledge of the healthcare market and delivery systems in which we operate
1330. Effectively develops and uses resources (people, time, money, supplies, equipment, and space) to improve organizational performance
1331. Encourages Area team to keep up with industry changes; makes recommendations regarding recent business publications/resources
1332. Encourages team to share best practices, challenges, and concerns, to drive help innovation and consistent district improvement
1333. Exhibits behavior that is consistent with the vision, mission, and core values of the organization
1334. Explores new directions/approaches for accomplishing job objectives
1335. Focuses on business strategies that will lead to success in the market place.
1336. Identifies and acts promptly to take advantage of potential market opportunities
1337. Identifies new business opportunities.
1338. Informs market team of available resources to provide information/developmental contacts for team
1339. Is a "change champion," even when change appears difficult or initially unfavorable
1340. Keeps up to date with business/industry trends using non-Company’s resources (newspapers, magazines, Internet)
1341. Keeps up to date with business/industry trends using non-Company’s resources (newspapers, magazines, Internet) and shares this information with others
1342. Links personal goals to [Company] growth and productivity goals
1343. Maintains a focus on the 'bottom line' and profitability.
1344. Maintains currency with laws, regulations, policies, procedures, trends, and developments.
1345. Periodically assesses the current market environment, considering the following: competitive analysis surveys, each branch’s customer base, current consumer trends, new technology, how local and nati
1346. Present a smart and professional image
1347. Questions validity of company direction when it does not meet the needs of the Area
1348. Recognizes "change champions" early when new processes/programs are introduced and points these people out as role models for others to follow
1349. Recognizes constraints and works to remove barriers that may stand in the way of achieving organizational objectives
1350. Seeks clarity when new directions, procedures, or programs are introduced
1351. Sees potential future business opportunities and challenges by keeping up to date with business/industry trends (e.g., 5-year forecast)
1352. Shares district ideas/recommendations with the rest of the market to drive market progress
1353. Shares idea and methodologies with Area VP
1354. Shares recent market and company-wide developments to keep team informed
1355. Shares recommendations and plans with R&D, focusing on adapting to changes early within own area
1356. Take prompt action when opportunities arise
1357. Takes action based on knowledge of what [Company] must do to win the marketplace
1358. Understands and applies business and financial principles.
1359. Understands and uses appropriate R&D & Area resources
1360. Understands how strategic choices are impacted by cost of capital.
1361. Understands impacts of domestic & global market events & issues.
1362. Understands the "basics" as to how [Company] functions/operates.
1363. Understands the challenges facing Rohm & Haas.
1364. Understands the costs, profits, markets, and added value of issues.
1365. Uses Company’s communication tools (Email, internet, GroupWise) to share ideas and best practices with others
1366. Uses sound business judgement when making decisions
1367. Uses sound business judgement when making decisions.
1368. Views problems from a business perspective, opportunity, investment, risks, and anticipated results
1369. Weighs alternatives and selects practical solutions.
- Business Literacy
1370. Articulates management issues surrounding payroll as it relates to budgeting for the branch
1371. Coaches co-workers on their role in maintaining and updating their knowledge of digital distribution and printing processes
1372. Coaches Supervisors on how to use these reports to ensure branch’s success
1373. Coaches Supervisors through the Branch Improvement Plan process and regularly assesses BIP progress of each branch in district
1374. Collects and shares best practices and learning opportunities within each market (e.g., commercial account "wins," successful process ideas, etc.) and selects strongest for distribution to R&D
1375. Collects and shares departments' best practices and learning opportunities with the Director
1376. Collects and shares departments' best practices and learning opportunities within the market
1377. Conducts system audits within the branch to ensure continuous improvement
1378. Demonstrates a deep understanding of Company’s Financial Income Statement, Gap Analysis, BOA, BIP, MSM, and BOCP reports
1379. Demonstrates an understanding of Company’s digital distribution and printing processes
1380. Demonstrates an understanding of the processes and objectives of the sales program
1381. Demonstrates working knowledge of POS report functions and uses
1382. Effectively bids jobs for both single- and multiple-branch offices
1383. Effectively manages cash control/security and loss prevention procedures
1384. Encourages a climate of "open-book management" to ensure that every level of the organization is aware of Company’s current financial status
1385. Follows Company’s HR policies, as well as national Employment Law standards (e.g., EEO, ADA, safe-site program, OSHA)
1386. Helps co-workers understand their role in maintaining and improving branch systems
1387. Helps to resolve any challenges among the DMs and RSMs
1388. Hires based on annual business cycles to achieve highest branch productivity
1389. Implements and maintains branch systems (e.g., Jet Lite, Waste Tracking)
1390. Is sought out by others for advice and solutions because of his/her expert technical and product knowledge
1391. Maintains an attractive, fully functional branch using knowledge of routine maintenance (d/w/m)
1392. Manages to exceptional customer service standards, communicating customer service as a key business strategy
1394. Models and encourages strong partnerships between Ops and Sales
1395. Monitors performance of each district within the market, utilizing reports to ensure that sales growth, cost management, and profitability targets are met
1396. Monitors performance of each market within the Area, utilizing reports to ensure sales growth, cost management, and profitability targets are met
1397. Selects applicants who complement the competencies of the branch
1398. Shares branch financials at every branch meeting and encourages co-workers to help address opportunities to improve branch performance
1399. Spends time in departments with Managers to ensure that branch programs and systems are implemented, up-to-date, and effectively managed
1400. Understands Company’s digital distribution and printing processes; drives digital competence within the market by requiring appropriate training and system management processes
1401. Uses basic computer skills to meet customer needs
1402. Uses his/her understanding of the processes/objectives of the sales program to work effectively with sales partners
1403. Uses the branch purchasing and inventory systems effectively
1404. Utilizes the BIP process to ensure continuous improvement
- Change Management
2078. Accepts the ambiguity that comes with change activities.
2079. Acts as a champion for change.
2080. Addresses change resistance and shows empathy with people who feel a loss as a result of change.
2081. Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness.
2082. Develops, plans, and follows through on change initiatives.
2083. Encourages others to question established work processes or assumptions and challenges them to ask "why" until cause is discovered.
2084. Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
2085. Establishes structures and processes to plan and manage the orderly implementation of change.
2086. Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.
2087. Facilitates the implementation and acceptance of change within the workplace.
2088. Helps employees develop a clear understanding of what they will need to do differently as a result of changes in the organization.
2089. Helps others to successfully manage organizational change.
2090. Implements or supports various change management activities (e.g., communications, education, team development, coaching).
2091. Initiates, sponsors, and implements organizational change.
2092. Involves appropriate parties in changes.
2093. Works cooperatively with others to produce innovative solutions.
- Clarity
1405. Allows employees to influence the performance goals that are set, rather than essentially setting goals for them
1406. Attends to all the important details when doing a job
1407. Defines the standards of excellence required, avoiding unclear or conflicting standards (i.e. Five Field Measures)
1408. Is strict about checking details
1409. Makes problems and their causes completely clear so that employees can correct them
1410. Makes sure they are clearly and thoroughly explained and understood when tasks or projects are assigned
1411. Sets challenging and difficult performance goals and standards for employees
1412. Works to reduce ambiguity and mixed messages
- Client Focus
1413. Ensures client commitments & requirements are met or exceeded
1414. Focuses the team on meeting clients’ requirements
1415. Follows up to ensure client needs are met
1416. Forms strong client relationships
1417. Pursues the best client-focused responses that add value to the business
1418. Satisfies client's needs
1419. Seeks opportunities to do things that have a positive impact on Clients before being asked or forced by circumstances
1420. Spends time with clients to define their expectations and where improvements can be made
- Co-worker Development
1495. Adapts coaching and mentoring approach to meet the style or needs of individuals
1496. Coaches/mentors individuals outside of direct team for performance improvement and to help them be effective coaches for others
1497. Documents problematic performance issues and actions to be taken.
1498. Gives others development opportunities through project assignments and increased job responsibilities
1499. Matches the competencies and confidence of the co-worker to the task when delegating assignments (i.e., uses Situational Leadership)
1500. Monitors and assesses the performance levels of individuals and team, measuring them against targets
1501. Provides access to development resources for co-workers
1502. Provides ongoing feedback to co-workers on their development progress
1503. Provides performance coaching for each co-worker to help him/her improve
1504. Provides specific, timely, meaningful feedback for Supervisor team when performance is substandard, pointing out deficiencies as they occur
1505. Reviews others' work for quality and provides feedback
1506. Sets and clearly communicates expectations, performance goals, and measurements to others
1507. Sets high/stretch goals for individuals and teams
1508. Takes immediate action on poor performance
1509. Teaches Situational Leadership principles to team members
1510. Works to identify root causes of performance problems
1511. Works with representatives from Training and HR to identify training needs and training-based solutions
1512. Writes complete developmental performance appraisals with clear goals, using SMART criteria
1513. Writes performance reviews based upon facts and demonstrated behaviors
- Coaching
1421. Actively develops the capability of others.
1422. Communicates high personal standards informally – in conversation, daily contact, and so on
1423. Expects employees to find and correct their own errors, rather than feeling that you must correct errors and solve problems for them
1424. Knows the capabilities and motivations of the individuals in the work group Building warm, friendly relationships with employees, rather than remaining cool and aloof
1425. Provides clear, motivating, and highly constructive coaching and feedback.
1426. Sits down regularly with employees to coach them on areas that will enhance their success
2094. Clarifies responsibilities, authority, and expectations.
2095. Communicates effectively and develops subordinates.
2096. Conducts performance appraisal and feedback.
2097. Provides guidance in how to strengthen knowledge and skills to improve personal and organizational performance.
2098. Provides new assignments and experiences to develop the employees’ capability.
2099. Provides timely guidance and feedback to help staff accomplish a task or solve a problem.
2100. Works with employee behavior problems.
- Comments
355. If there are any confidential comments you would like to make, please enter them in the box below. Thank you.
- Commitment To Result
1427. Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
1428. Coordinates all store activities into a cohesive team effort.
1429. Creates a sense of urgency among the store team members to complete activities, which drive sales.
1430. Creates and maintains a store environment that welcomes customers by providing an appealing, interactive and exciting store.
1431. Creatively selects demo products and gets them out of the box to maximize daily sales potential.
1432. Looks for opportunities to maximize sales by making merchandise presentation customer friendly and accessible.
1433. Willing to do whatever it takes-not afraid to have to put in extra effort.
- Communication
356. … listens well
357. … takes time to listen to you
358. Able to deliver presentations.
359. Able to demonstrate persuasiveness in pursuit of objectives.
360. Able to effectively prepare and deliver presentations influentially.
361. Accurately attends to/understands ideas which are exchanged.
362. Addresses issues of key importance to stakeholders.
363. Can effectively deliver presentations.
364. Clarifies words or statements to gain better understanding of the message.
365. Communicate well
367. Communicates a clear understanding of the subject at hand.
368. Communications with college leadership
369. Communications with department leadership
370. Conveys ideas confidently and succinctly.
371. Conveys priorities with right sense of urgency and importance.
372. Delivers effective presentations.
373. Delivers influential presentations.
374. Delivers messages with energy, enthusiasm, and conviction.
375. Delivers messages with personal energy, enthusiasm, and conviction.
376. Delivers well-prepared, informed, poised and succinct presentations.
377. Listening to your side in employer/employee disputes
379. Prepares and delivers presentations.
380. Speaks clearly, fluently, and in a compelling manner to both individuals and groups.
381. Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
1434. An effective listener who is responsive to information needs
1435. Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
1436. Communicates effectively with all levels of the organization.
1437. Communicates project information accurately and clearly.
1438. Communicates the vision of the organization to all employees
1439. Communicates to employees how their jobs/ works/ goals relate to organizational goals
1440. Considers the audience in how the communication is presented.
1441. Delivers clear and concise instructions.
1442. Delivers effective public presentations.
1443. Delivers information in a clear, concise, and logical manner.
1444. Demonstrates clear verbal and written communication skills
1445. Demonstrates persuasiveness in pursuit of objectives.
1446. Effectively prepares and delivers presentations influentially.
1447. Focuses communications on the relevant key issues.
1448. Is an effective and motivating communicator.
1449. Is an effective communicator
1450. Listens actively & speaks clearly and directly.
1451. Listens carefully.
1452. Listens well
1453. Persuasive and articulate when communicating.
1454. Takes time to listen to you
1455. Writes in a concise and organized manner.
2101. Asks clarifying questions when understanding is incomplete to assure the speaker of the commitment to understanding what was said.
2102. Demonstrates a willingness to share ideas and perspectives and encourages others to do the same.
2103. Documents created include correct spelling, grammar and punctuation.
2104. Ensures that important information from management is shared with employees and others as appropriate.
2105. Ensures that others involved in a project or effort are kept informed about developments and plans.
2106. Ensures that regular, consistent communication takes place within area of responsibility.
2107. Establishes communication plans and/or systems to ensure that communications fully support the work of the organization.
2108. Keeps manager informed about progress and problems.
2109. Listens effectively (see definition, page 39).
2110. Maintains eye contact with all members/areas of the audience, unless cultural norms dictate not maintaining eye contact in individual communications.
2111. Makes clear and convincing oral presentations(to individuals and groups) that achieve their purpose.
2112. Organizes ideas in a clear, logical flow that can easily be followed by the audience.
2113. Organizes written ideas clearly and signals the organization of the document to the reader (e.g., through an introductory paragraph or use of headings).
2114. Persists in seeking understanding despite obstacles.
2115. Presents information, analysis, ideas, and positions in writing in a clear and convincing manner.
2116. Provides feedback on what was heard.
2117. Responds to statements and comments of others in a way that reflects understanding of the content of what was said and the accompanying emotion expressed.
2118. Shares ideas and information with others who might find them useful.
2119. Speaks clearly so that others can hear what is being said.
2120. Summarizes or paraphrases understanding of what listeners say in questions or comments to verify understanding and prevent miscommunication.
2121. Tailors oral communications, whether formal (e.g., speech) or informal, to the level and experience of the audience.
2122. Tailors writing to effectively reach the intended audience.
2123. Uses appropriate writing style consistent with organizational guidelines and norms.
2124. Uses graphics and other aids to clarify complex or technical information.
2125. Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, email, intranet).
2126. Uses presentation software, graphics, and other aids to clarify complex or technical information.
- Communication Skills
1456. Checks for understanding throughout conversations or group presentations/discussions
1457. Coaches others and provides feedback on the use of different oral communication styles for different audiences
1458. Coaches others on their written communication skills
1459. Comes across as comfortable and effective as a public speaker
1460. Communicate effectively with colleagues and customers
1461. Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
1462. Communicates company/market changes to appropriate team members in a timely manner
1463. Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
1464. Communicates effectively with management, both upward and downward
1465. Communicates goals of project, resources required, resources available, etc. to team
1466. Communicates progress on business goals to team and upper management
1467. Conducts regular performance feedback discussions with individuals and teams
1468. Deal with difficult situations calmly and confidently
1469. Delivers difficult messages to co-workers in an appropriate manner
1470. Delivers difficult/sensitive messages to co-workers in an appropriate manner
1471. Effectively and regularly communicates regarding issues that are critical to the team
1472. Effectively delivers presentations to teams, large groups, and diverse audiences
1473. Explains complex concepts clearly, using terms/style appropriate for the audience
1474. Explains issues logically, breaking down complex issues into manageable pieces of information
1475. Explains the "why" behind decisions and actions
1476. Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
1477. Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
1478. Inspires others to take action based on his/her communications
1479. Let people know what is expected of them
1480. Listen and understand
1481. Listens attentively and without interrupting to team members and customers
1482. Listens to others' points of view with an open mind
1483. Maintains self-control in conversations; expresses opinions without coming across as overly emotional
1484. Makes the complex simple. Presents issues, ideas, and strategy concisely and clearly and can effectively translate legal jargon into business context.
1485. Prepares effective external communications, using basic familiarity of legal requirements and limitations
1486. Present their message with professionalism
1487. Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
1488. Responds to questions with accurate and complete answers
1489. Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
1490. Takes steps to prevent interruptions when important issues are being discussed
1491. Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
1492. Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
1493. Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
- Company
382. Attends [Company] gatherings and social events.
383. Expresses loyalty and dedication to [Company] in interactions with others.
384. Follows existing procedures and processes.
385. Impresses upon others the important aspects of [Company].
386. Subordinates personal or immediate department goals to overall needs of [Company].
387. Supports [Company]'s marketing efforts.
388. Understands how decisions impact other business units beyond their immediate department of work group.
389. Understands the "basics" as to how [Company] functions/operates.
390. Understands the use of [Company] products and services.
1494. Understands the 'basics' as to how [Company] functions/operates.
- Conflict Management
2127. Deals effectively with others in an antagonistic situation.
2128. Finds agreement on issues and follows through on implementation.
2129. Recognizes differences of opinion, brings them out into the open for discussion, and looks for win-win solutions.
2130. Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
- Continual Improvement
2131. Builds on ideas of others to come up with new ways to address organizational issues or problems.
2132. Generates creative new solutions and approaches to customer issues and organizational processes.
2133. Makes use of quality tools to improve processes.
2134. Stresses accountability and continuous improvement.
- Continual Learning
2135. Builds on strengths and addresses weaknesses.
2136. Curious.
2137. Demonstrates an understanding of new information.
2138. Masters new technical and organization concepts and information.
2139. Pursues self-development.
2140. Seeks feedback from others and is receptive to new ideas and perspectives.
2141. Seeks opportunities to master new knowledge.
- Customer Focus
391. ...friendliness and courtesy
392. ...friendliness and courtesy of our customer service representatives/tellers
393. Considers customers point of view when making decisions.
394. Does not hesitate to address customer concerns or complaints.
395. Ensures all customer commitments & requirements are met or exceeded.
396. Ensures customer commitments are met with quality products and services.
397. Evaluates both operating and customer requirements when solving a problem.
398. Expresses courtious attitude with customers.
399. Focuses on needs of customers.
400. Has received few complaints from customers.
401. Is effective in satisfying customer needs.
402. Is not condescending toward customers.
403. Is willing to answer questions from customers.
404. Listens to and fully understands the customers needs.
405. Our team’s current activities reflect a strong focus on the customer
406. Pursues the best customer-focused responses that add value to the business.
407. Understands the importance of addressing customer concerns.
408. Works extra if needed to assist a customer.
1514. Actively works to ensure that the customer has a satisfying shopping experience and leaves the store with the desire to return.
1515. Acts in an empowered way to handle customer service issues at store level.
1516. Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
1517. Communicates to associates that visual presentation of the store should reflect the customer's point of view and what they would like.
1518. Consistently models positive customer service attitudes.
1519. Displays behaviors that support a broad definition of customer.
1520. Does whatever it takes to make sure the customers' needs are fully met.
1521. Ensures all customer commitments and requirements are met or exceeded.
1522. Ensures that customer service standards are maintained while completing sales support tasks by greeting, assisting, and thanking each customer.
1523. Focuses the team on meeting customers’ requirements
1524. Follows up to ensure customer needs are met
1525. Form strong customer relationships
1526. Forms strong customer relationships
1527. Has a sense of urgency regarding customer communication and satisfying customer needs.
1528. Maintains regular 2-way dialogue with the customer
1529. Our team?s current activities reflect a strong focus on the customer
1530. Responds quickly to customer problems and needs.
1531. Responds to customer needs, questions, and concerns in an accurately timely manner.
1532. Satisfies customers' needs by offering product knowledge and alternative product to meet needs.
1533. Seeks opportunities to do things that have a positive impact on customers before being asked or forced by circumstances
1534. Seeks to understand what the customer wants or needs.
1535. Spends time with customers to define their expectations and where improvements can be made
1536. Stays focused by seeing all aspects of the store through the customers' eyes.
1537. Turns customer needs into actions and results.
1538. Understand customer needs
2142. Develops and maintains strong relationships with customers.
2143. Develops and sustains productive customer relationships.
2144. Develops trust and credibility with the customer.
2145. Finds ways to measure and track customer satisfaction.
2146. Goes the extra mile to satisfy customer needs and expectations.
2147. Is accessible and provides prompt, attentive service.
2148. Lets customers know he/she is willing to work with them to meet their needs.
2149. Makes customers and their needs a primary focus of one's actions.
2150. Presents a cheerful, positive manner with customers.
2151. Quickly and effectively solves customer problems.
2152. Readily readjusts priorities to respond to pressing and changing client demands.
2153. Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting.
2154. Understands and is responsive to customers' objectives and needs.
- Decision Making
1539. Asks for additional information when making critical decisions, rather than operate blindly
1540. Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
1541. Balances analysis with decisiveness in order to meet deadlines
1542. Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
1543. Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
1544. Coaches team on decision-making, especially from a multiple-site-management perspective
1545. Comes across as confident, decisive, and resilient
1546. Defers decisions upwards only when necessary and appropriate
1547. Determines where actual results differ from desired results and makes necessary corrections
1548. Develops and shares effective decision-making practices and tools to further develop Area Team
1549. Does not lose sight of the big picture when making decisions
1550. Effectively prioritise and organise themselves and their workload.
1551. Encourages and helps others to "stay the course," even when faced with adversity
1552. Encourages team to provide input on branch decisions when appropriate
1553. Evaluates the effectiveness of decisions and transfers learnings to future decisions
1554. Focuses attention on treating the causes of problems rather than simply addressing the symptoms
1555. Helps the Supervisor team make effective business decisions by ensuring the correctness of Company’s reports/resources
1556. Is well-versed in Company's reports and uses them to make effective business decisions
1557. Make sound and timely decisions under pressure
1558. Makes decisions that positively impact branch performance
1559. Makes effective, practical decisions based on factual information and logic, as well as his/her own knowledge, learnings, and judgment
1560. Responds quickly to tough "people issues" when dealing with internal or external customers
1561. Seeks input from key people who should be involved in, or will be affected by, decisions
1562. Solicits feedback from others on the quality of his/her decision-making
1563. Systematically gathers, analyzes, and interprets information from a variety of sources
1564. Takes calculated risks
1565. Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve
1566. Trains/coaches others on how to make effective decisions
1567. Uses reasonable assumptions and logic to decide between alternate courses of action
2155. Compares data from different sources to draw conclusions.
2156. Creates relevant options for addressing problems and opportunities and achieving desired outcomes.
2157. Identifies and understands issues, problems, and opportunities.
2158. Includes others in the decision-making process as warranted to help make the most appropriate decision and to gain buy-in.
2159. Makes timely and sound decisions.
2160. Modifies decisions based on new information when appropriate.
2161. Takes action that is consistent with available facts, constraints, and probable consequences.
2162. Takes calculated risks.
2163. Takes responsibility for decisions.
2164. Understands the impact and implications of decisions and provides feedback on outcomes.
2165. Uses effective approaches for choosing a course of action or developing appropriate solutions.
- Delegation
2166. Assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
2167. Clearly communicates the parameters of the delegated responsibility, including decision making authority and any required actions, constraints, or deadlines.
2168. Establishes procedures to keep informed of issues and results of delegated responsibilities.
2169. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
- Developing Others
1568. Assesses associates' developmental needs by asking questions about what they know and what they like to do.
1569. Assesses own and other's abilities to train and develop by having associates ready to move to the next level.
1570. Develops associates' strengths by offering and encouraging them in new and/or additional responsibilities.
1571. Encourages associates through recognition of positive changes in behavior.
1572. Encourages associates to accomplish tasks or projects by helping them break projects down into manageable pieces.
1573. Makes it easy for others to say what's on their minds
1574. Makes sure that associates understand where they stand with their performance.
1575. Makes sure that there is an available and qualified pool of external candidates for future openings.
1576. Receives feedback openly
1577. Recognizes and celebrates other’s accomplishments
1578. Recognizes that every associate needs to be managed and developed based on their individual learning style and capability and assigns responsibilities appropriately.
1579. Seeks and provides helpful feedback and coaching
1580. Seizes every planned and unplanned visit and activity as an opportunity to train.
1581. Shows respect in daily interactions
1582. Tries to understand others' point of view before making judgments
1583. Uses active listening and questions to enable associates to explore their own understanding and solutions while providing positive reinforcement, honest feedback, and the knowledge to achieve more.
2170. Collaboratively works with direct reports to set meaningful performance objectives.
2171. Expresses confidence in others' ability to be successful.
2172. Gives people assignments that will help develop their abilities.
2173. Helps others learn new systems, processes, or programs.
2174. Participates in opportunities to enhance knowledge and skills in others.
2175. Provides effective coaching.
2176. Provides helpful, behaviorally specific feedback to others.
2177. Recognizes and reinforces people's developmental efforts and improvements.
2178. Regularly meets with employees to review their development progress.
2179. Shares information, advice, and suggestions to help others to be more successful.
2180. Uses appropriate methods and a flexible interpersonal style to help others develop their capabilities.
- Emotional Intelligence
2181. Balances feelings with reason, logic, and reality.
2182. Demonstrates an ability to control and filter emotions in a constructive way.
2183. Demonstrates an appreciation of the differences in how others feel about things.
2184. Demonstrates recognition of the various psychological and emotional needs of people.
2185. Exhibits consideration of the feelings of others when/before taking action.
2186. Expresses feelings clearly and directly.
- Empowering Others
2187. Encourages groups to resolve problems on their own; avoids prescribing a solution.
2188. Encourages individuals and groups to set their own goals consistent with organizational goals.
2189. Gives people latitude to make decisions based on their level and area of responsibility and level of knowledge and skills.
2190. Provides resources and support needed.
- Entrepreneurship
2191. Actively seeks out and identifies opportunities to develop and offer new products and services within or outside the organization.
2192. Initiates actions that may involve deliberate risk to achieve a recognized benefit or advantage.
2193. Proposes innovative business deals to customers, suppliers, and business partners.
2194. Stays abreast of government, business, industry, and market information that may reveal opportunities for innovative products and services.
- Establishing Focus/Direction