Questionnaires that utilize four scales simultaneously: Survey Example

Instructions:

This survey utilizes four rating scales (below). It is important that you record a response for each scale for each item on the survey.

Responsiveness: HR Staff are responsive to customer needs and have the skills and abilities to provide quality service
Timeliness: HR Staff are accessible and easy to contact providing answers in a timely manner
Expertise: HR Staff are knowledgable and experienced
Clarity: Information received from staff is clear and accurate

Please rate each of the following HR processes and documents on the dimensions of responsiveness, timeliness, expertise, and clarity. To enter your rating, select one of the buttons numbered 1 through 5 where 1 equals "needs improvement" and 5 equals "excels at this". Please enter a rating of 1 through 5 for each of the four dimensions.

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