Training Needs Assessment Demo 9

Oral Communication
Expresses ideas and facts in ways that achieve mutual understanding; makes convincing oral presentations; listens to others; encourages and facilitates open exchange of ideas; creates atmosphere in which timely and high-quality information flows smoothly; actively attends to and conveys understanding of the ideas of others.

1

2

3

4

5

N/A

Written Communication
Expresses facts and ideas in various forms in a succinct and organized manner; reviews and edits written work.

1

2

3

4

5

N/A

Interpersonal Skills
Relates to people in an open, friendly, accepting manner; shows interest in others and their concerns; initiates and develops relationships as a key priority; considers and responds appropriately to needs, feelings and capabilities of others; adjusts approaches as needed to suit different people and situations.

1

2

3

4

5

N/A

Influencing Others
Develops effective relationships/networks with others; understands the agendas and perspectives of others; uses internal and external networks to get things done; asserts ideas and persuades other; gains support and cooperation from others to obtain information and accomplish goals; negotiates to find mutually acceptable solutions that balance the interests and needs of one�s own group with those of others and the broader organization.

1

2

3

4

5

N/A

Conflict Management
Brings conflicts and disagreements into the open; manages and attempts to resolve conflicts in a positive and constructive manner; builds consensus.

1

2

3

4

5

N/A

Problem Solving
Identifies and analyzes problems by gathering crucial information; considers a range of issues concerning different stakeholders; understands relationships between various problems or issues; uses logical reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments; seeks input from others.

1

2

3

4

5

N/A

Customer/Client Orientation
Anticipates customer needs; takes action to meet customer needs; delivers quality products/services; defines and sets high objectives and standards; achieves outcomes by evaluating products/services/processes against established standards; is committed to continuous improvement.

1

2

3

4

5

N/A

Decision Making
Considers a range of internal and external factors when making decisions; makes sound and well-informed choices, perceives the impact and implications of decisions; commits to action even in uncertain situations, in order to accomplish organizational goals.

1

2

3

4

5

N/A

Time Management
Establishes realistic timeframes for projects and initiatives; able to meet deadlines; able to manage competing priorities; not easily distracted or bothered by interruptions or distractions; able to prioritize tasks according to their relative importance.

1

2

3

4

5

N/A

Data Analysis and Planning
Demonstrates ability to interpret and understand quantitative data, reports; capable of preparing or administering budgets for various programs.

1

2

3

4

5

N/A

Project Management/Results Focus
Determines/identifies project objectives and strategies; develops short and long range plans that are appropriately comprehensive, realistic and effective in meeting objectives; establishes appropriate standards and controls to measure progress and ensure the integrity of the organization; coordinates with other parts of the organization to accomplish goals; anticipates potential opportunities or obstacles; handle a multitude of tasks simultaneously (e.g. co-worker and customer issues, operations issues and responding to requests).

1

2

3

4

5

N/A

Collaboration, Team Building and Relationship Building
Establishes a wide network of relationships and leverages those relationships to advance work/projects; builds alliances between team and other departments; provides assistance to other departments when needed; builds effective teams committed to organizational goals; encourages and facilitates cooperation, pride and trust; fosters collaboration commitment and team spirit; works with others to achieve goals.

1

2

3

4

5

N/A

Managing Diversity
Shows and fosters respect and appreciation for each person, whatever that person�s background, race, age, gender, disability, values, lifestyle, perspectives or interests; seeks to understand the views of others, sees differences in people as opportunities for learning about and approaching things differently; integrates such differences into strategies, approaches and management decisions.

1

2

3

4

5

N/A

Performance Management
Effectively retains, recruits, and promotes people; builds a department with complementary strengths; assigns and clarifies roles and responsibilities; provides clear direction and priorities; delegates appropriate authority; empowers staff; provides needed resources; accurately assesses strengths and development needs of employees; gives timely, constructive, and specific feedback; provides challenging assignments and opportunities for development.

1

2

3

4

5

N/A

Situational Leadership and Leading People
Drives for results and success; inspires, encourages and empowers others toward goal achievement; creates enthusiasm, a feeling of investment, and a desire to excel; coaches, mentors and challenges staff; adapts leadership style to various situations; models high standards of honesty, integrity, trust, openness and respect for individuals; follows through on commitment and team spirit; works with others to achieve goals

1

2

3

4

5

N/A

Training Needs Assessment Demo 9

Competency Self-Assessment Survey

Read the statements below and indicate how closely they describe your current work behaviors: