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Competency: Supervisory Skills

• Provides clear expectations of outcomes during performance reviews.
• Holds employees accountable for work assignments.
• Holds others accountable for completing tasks on time.
• Holds others accountable for their work and job performance.
• Is consistent in disciplinary/corrective actions.

• Delegates effectively.
• Is able to motivate others through persuasion rather than coercion.
• Follows the company standard procedures for allocating assignments.
• Assigns tasks appropriately.
• Assigns the right work to the right employees.
• Effective in delegating assignments.
• Delegates tasks to employees according to their skills (skill level).

• Encourages employees to achieve their full potential.
• Seeks to enhance the performance of employees under their supervision.
• Coaches and mentors others to achieve higher performance levels.
• Provides direction and coaching to employees.
• Determines the training and development needs of employees and staff.
• Demonstrates empathy, respect, and openness to employees.
• Identifies and maximizes opportunities for continuing education for employees.
• Seeks to provide effective training and development opportunities for employees.

• Appropriately recognizes and rewards employees.
• Recognizes those who have exceeded expectations.
• Offers non-monetary rewards as incentives for employees.
• Recognizes when employees have completed major milestones.
• Effectively uses rewards to help motivate employees.
• Recognizes and rewards excellent employees.

• Provides constructive, ongoing feedback.
• Completes assessments in a timely manner.
• Conducts regular progress meetings to ensure adherence to the schedule.
• Provides useful and constructive feedback to employees.
• Provides detailed feedback to employees.
• Gives employees feedback on a regular basis.
• Responds positively to innovative ideas and suggestions from subordinates.

• Conducts regular performance management sessions.
• Schedules follow up meetings if employee's performance is below average.
• Understands the importance of good performance management.
• Provides timely and thorough performance evaluations of employees.
• Performs thorough and timely employee performance appraisals.
• Maximizes the performance of employees.

• Maintains good working relationships with employees.
• Treats all staff equitably.
• Is aware of the unique strengths of each employee.
• Maintains the confidence and trust of employees.
• Is sought after for advice in a variety of situations.
• Is respectful toward employees.
• Facilitates conversations where each person can be heard.
• Values the opinions of subordinates.
• Encourages good working relationships between employees.
• Has a high degree of multi-cultural competence to supervise individuals of various cultural backgrounds.
• Effectively resolves internal employee and/or organizational conflicts through knowledge of management techniques.

• Promotes teamwork and cooperation within the department.
• Motivates and inspires high performance by team members.
• Facilitates team members working well together.
• Uses the team to its fullest capacity.
• Enhances teamwork through good supervision.
• Encourages teamwork.
• Supports team members who are working on difficult projects.
• Provides good supervision for the team.

• Resolves personnel problems quickly and effectively.
• Resolves disputes in a way that quickly reaches mutual agreement.
• Successful in resolving personnel conflicts.
• Effective in resolving conflicts to mutual satisfaction of the parties.

• Is a calming force during stressful periods.
• Maintains a calm demeanor when addressing stressful issues in the workplace.
• Is able to manage emotions during difficult times.
• Able to remain calm in tense situations.
• Maintains an even temper in stressful situations.

• Has a strong work ethic that inspires others.
• Leads others through their commitment to the department.
• Others emulate this supervisor's enthusiasm for work.
• Sets a good example for others to follow.
• Exemplifies professionalism in the workplace.
• Shows consistency between what they say and do.

• Communicates effectively with employees.
• Asks employees for their ideas and opinions.
• Listens to others.
• Fosters an environment that supports open communication.
• Facilitates open communication between employees.

• Demonstrates exemplary work performance that others should follow.
• Fosters a positive work environment in the department.
• Contributes to a productive work environment for the team.