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HR-Survey > 360-Degree Feedback > Competency Model > Customer Focus Skills

Customer Focus- 360 Degree Feedback Survey Sample #2





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months and the goals they were asked to achieve. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be discussed with the employee to foster growth and on-going development.

Competencies Included:
Customer Focus, Partnering/Networking, Feedback, Decision Making, Planning, Technical, Objectives, Others, Organizational Fluency, Regulatory/Compliance
Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Please ensure that your submission is made between . The survey will only be available during these dates.
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Customer Focus

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Encourages others to adopt a customer-first mindset through actions.
  1. Puts customer's needs first.
  1. Promptly responds to customers.
  1. Is competent in handling customer cases.
  1. Tailors innovative products for each customer.
What are your suggestions for how [Participant Name] can make improvements
in Customer Focus?

Partnering/Networking

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Seeks an understanding of diverse functions within the Company.
  1. Attends industry conferences and seminars to meet new contacts and learn from industry leaders.
  1. Organizing team-building activities to strengthen bonds between colleagues.
  1. Ensures that lessons learned from the partnership are disseminated and built upon.
  1. Creates a shared knowledge base or resource center accessible to all partners.
What are your suggestions for how [Participant Name] can make improvements
in Partnering/Networking?

Feedback

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Seeks feedback from team members, senior leaders, and external stakeholders to gain diverse perspectives and insights that inform decision-making and strategy.
  1. Seeks input from team members, senior leaders, and external stakeholders to harness diverse perspectives and insights for informed decision-making and strategic planning.
  1. Leverages feedback from multiple sources to offer a comprehensive perspective on the employee.
  1. Develops a culture that supports open conversations, mutual respect, and continuous enhancement to facilitate constructive feedback between managers and their employees.
  1. Provides frequent and effective feedback to subordinates.
What are your suggestions for how [Participant Name] can make improvements
in Feedback?

Decision Making

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Identifies which factors can be adjusted and which must remain constant to guide viable decision paths.
  1. Uses simulations, role-playing, or scenario planning to explore outcomes before committing to a course of action.
  1. Understands how different perspectives can help make better informed decisions.
  1. Evaluates information before making a final decision.
  1. Stays focused on the main objective when making decisions.
What are your suggestions for how [Participant Name] can make improvements
in Decision Making?

Planning

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Accurately estimates the duration of tasks.
  1. Has plans to handle unexpected events.
  1. Understands the process for developing strategic plans for the organization.
  1. Determines the amount of materials/supplies needed for the project.
  1. Assigns the right tasks to the right people and holds them accountable.
What are your suggestions for how [Participant Name] can make improvements
in Planning?

Technical

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Knows how to produce high quality products/work.
  1. Willingly shares his/her technical expertise; sought out as resource by others
  1. Is knowledgeable of procedures or systems necessary for the job.
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
  1. Demonstrates mastery of the technical competencies required in his/her work.
What are your suggestions for how [Participant Name] can make improvements
in Technical?

Objectives

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Ability to establish realistic goals.
  1. Works toward achieving established goals and objectives.
  1. Encourages me to take on greater responsibility.
  1. Effectively organizes resources and plans
  1. Able to organize work.
What are your suggestions for how [Participant Name] can make improvements
in Objectives?

Others

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Treats others with respect and dignity.
  1. ...treats others with respect and dignity.
  1. Forms working relationships with employees from other departments.
  1. Works across boundaries within the organization.
  1. Respects the opinions of other employees.
What are your suggestions for how [Participant Name] can make improvements
in Others?

Organizational Fluency

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Effective in communicating with others within the organization.
  1. Able to explain departmental policies and procedures to others.
  1. Able to deal with sensitive issues with tact and professionalism.
  1. Is aware of other organizational cultures to compare/contrast with the current organizational culture.
  1. Anticipates problems that may affect the department.
What are your suggestions for how [Participant Name] can make improvements
in Organizational Fluency?

Regulatory/Compliance

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Documents the performance of compliance audits.
  1. Develops dashboards that visualize compliance metrics for internal and external stakeholders.
  1. Aligns reporting systems with risk management frameworks to proactively flag compliance gaps.
  1. Implements regulatory changes in a timely manner.
  1. Implements strategies to ensure compliance.
What are your suggestions for how [Participant Name] can make improvements
in Regulatory/Compliance?


  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.