hr-survey.com
HR-Survey > 360-Degree Feedback > Competency Model > Customer Focus Skills

Customer Focus- 360 Degree Feedback Survey Sample #1





360-Degree Feedback Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions:

[Company] is conducting a 360-Degree Feedback Assessment developed by HR-Survey for selected managers.

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses, and will be not making any changes, click the Complete button.

Competencies Included:
Customer Focus, Performance, Achievement, Action, Leadership, Management, Co-worker Development, Entrepreneurship, Trustworthy
Sample Result Document:
Sample Results
Your feedback is valuable in helping the individual to understand how they are perceived and experienced by others and the impact their behavior has on people in the organization with whom they interact. Feedback received also acknowledges strengths and identifies areas for development.

Use the form below to provide your feedback. Each field and comment box requires a response before you can SUBMIT your final feedback.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team
Edit this Survey
Would you like to edit this survey? Click here to begin.


Customer Focus

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Attends to the customer's needs in addition to the specific needs of the project.
  1. Ensures all customer commitments and requirements are met or exceeded.
  1. Follows up with any unanswered questions from the customer.
  1. Celebrates customer wins and expresses appreciation for their loyalty or feedback.
  1. Prepares contingency plans for potential service disruptions that could impact customer satisfaction.
  1. Uses customer feedback to help improve products and services.
  1. Builds products that meet the unique needs of each customer.
  1. Is committed to resolving customer issues in a positive way.
  1. Fulfills commitments made to customers.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?

Performance

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Works well in this position.
  1. ...Overall Performance
  1. Has great overall performance
  1. Listens and responds to issues and problems
  1. Works effectively in the department.
If [Participant Name] were to make improvements in Performance, what are your suggestions for how he/she can improve this?

Achievement

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Inspires others to work with a sense of urgency.
  1. Completes work to given time frame and to budget
  1. Establishes "stretch" goals to continuously elevate performance standards.
  1. Maintains high performance standards.
  1. Takes calculated risks to achieve difficult goals.
If [Participant Name] were to make improvements in Achievement, what are your suggestions for how he/she can improve this?

Action

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Effectively handles multiple complex issues simultaneously.
  1. Is the first to volunteer for assignments.
  1. Works quickly to get the job done.
  1. Consistently stays motivated to perform at a high level and inspires the department to do the same.
  1. Moves forward on important projects.
If [Participant Name] were to make improvements in Action, what are your suggestions for how he/she can improve this?

Leadership

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Supports employees in taking on stretch assignments that expand their skills and confidence.
  1. Expresses clear goals and objectives.
  1. Has the moral strength to overcome adversity, fear, and anxiety.
  1. Communicates calmly and honestly with co-workers, customers, and supervisors, even when stressed.
  1. Assigns stretch goals that push employees to perform beyond current capabilities.
If [Participant Name] were to make improvements in Leadership, what are your suggestions for how he/she can improve this?

Management

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Breaks down strategic objectives into clear, manageable tasks that helped establish team focus.
  1. Willing to takes on challenging questions and provides honest answers.
  1. Regularly reviews team goals to ensure they remain relevant and aligned with the organizational direction.
  1. Encourages team members to take ownership of their work and hold each other accountable.
  1. Creates an environment where employees feel free to take initiative, voice ideas, and admit mistakes without fear of negative consequences.
If [Participant Name] were to make improvements in Management, what are your suggestions for how he/she can improve this?

Co-worker Development

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Provides ongoing feedback to co-workers on their development progress
  1. Works to identify root causes of performance problems
  1. Sets and clearly communicates expectations, performance goals, and measurements to others
  1. Gives others development opportunities through project assignments and increased job responsibilities
  1. Adapts coaching and mentoring approach to meet the style or needs of individuals
If [Participant Name] were to make improvements in Co-worker Development, what are your suggestions for how he/she can improve this?

Entrepreneurship

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Encourages dynamic growth opportunities.
  1. Balances risks and rewards when making decisions.
  1. Excellent at managing relationships with stakeholders.
  1. Is comfortable operating in an environment of uncertainty.
  1. Encourages risk taking for developing potential business opportunities.
If [Participant Name] were to make improvements in Entrepreneurship, what are your suggestions for how he/she can improve this?

Trustworthy

Needs
Improvement
Meets
Minimum
Standards
Is
Proficient
Role
Model
  1. Is a person you can trust.
  1. Communicates an understanding of the other person's interests, needs and concerns.
  1. Demonstrates a sense of responsibility and commitment to public trust.
  1. Delivers on promises made.
  1. Takes ownership, delivers on commitments
If [Participant Name] were to make improvements in Trustworthy, what are your suggestions for how he/she can improve this?

  1. What are [Participant Name Here]'s greatest strengths demonstrated this year?


  2. What are [Participant Name Here]'s areas for development?


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.